As Head / Director of Operations, you will play a critical role in scaling our supply chain, manufacturing, quality/technical and operational infrastructure. You'll be hands-on, strategic, and collaborative-working closely with internal teams, contract manufacturers, and suppliers to ensure we deliver against our ambitious goals.

Client Details

My client is a pioneering environmental start-up within Personal Care FMCG. They are now transiting from a purely R&D-led company into full commercialization; soft launching into retail next week and hard launching in Q3. This Head/ Director of Operations will be instrumental in guiding the company through one of the most exciting phases of their journey.

Description

Key Responsibilities:

1. Supply Chain & Procurement

Lead RFQs, supplier validation, and first-order procurement

Build and consolidate supplier base across UK and Europe

Oversee deal sourcing and supplier relationship management

Own supplier approval and quality compliance processes

2. Manufacturing & Machinery Oversight

Manage end-to-end machine validation (from user requirements to site acceptance)

Work with our contract manufacturers to optimize production outputs and timelines

Implement ongoing improvements to the production line as products evolve

3. Quality & Compliance

Oversee interim Quality Management System (QMS)

Ensure purchasing specifications and supplier standards meet quality requirements

Manage change controls as product improvements affect production and supply chain

4. Cross-functional Leadership

Act as the connector between teams-from R&D to production to suppliers

Solve complex challenges by bringing the right stakeholders together

Own key operational projects from start to finish

Drive continuous improvement across all operational functions

Profile

Top Skills & Experience:

7-15+ years in operations, manufacturing, and/or supply chain ideally in FMCG or startup environments
Proven experience leading cross-functional teams and managing suppliers
Strong ability to navigate ambiguity and drive progress in a fast-paced environment
Comfortable running procurement, supplier consolidation, and machinery trials
Some exposure to quality systems and regulatory complianceSoft Skills:

Generalist mindset with sharp problem-solving ability
Collaborative leader who values transparency and open dialogue
Hands-on, energetic, and solution-oriented-you don't just flag problems; you fix them
Comfortable wearing many hats and stepping into the unknown
Strong ownership mentality with the ability to manage multiple prioritiesJob Offer

Be part of a mission-led company disrupting the feminine hygiene industry

Join at a pivotal inflection point as we move into large-scale commercialization

Help build something truly world-first, with environmental impact at its core

Equity participation in a company poised for global expansion