After-Sales Officer

Location: Bedminster, Bristol

Salary: £27,500+ per annum (depending on experience)

Duties & Responsibilities

Process daily after-sales orders and accurately input data into internal systems.
Pick, pack and check maintenance parts and spares for dispatch.
Assist with loading and unloading equipment, including items from trailers.
Measure, book and prepare shipments, including palletising, wrapping, strapping and labelling goods.
Arrange courier or freight collections and dispatch parcels, including export shipments where required.
Produce accurate invoicing and maintain correct supporting documentation.
Work both independently and alongside production and office teams to meet customer deadlines.
Support occasional small assembly tasks as required.
Skills & Experience

Strong organisational skills with an unflappable and proactive work ethic.
Experience in customer service or after-sales support.
Confident using IT systems with the ability to learn in-house software.
Accurate picking, packing and stock-handling skills.
Good literacy and numeracy (GCSE grade C/4 or equivalent).
Ability to operate pallet trucks safely; forklift licence is an advantage.
Professional and polite telephone manner.
Experience with shipping, couriers or export processes is desirable.
Ability to work well both independently and within a team.
Physically fit and comfortable in both office and factory environments.
Benefits

Full-time hours: Monday-Friday, 8.30am-5pm (37.5 hours per week).
Two paid daily tea breaks.
24 days annual leave plus bank holidays (32 days total).
Overtime opportunities at time-and-a-half (subject to business needs).
Training provided in product knowledge and in-house systems.
Friendly and dynamic working environment