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Date Added: Thu 20/05/2021

Express Store Leader

Westbury, UK
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Company: APPLY GATEWAY

Job Type: Permanent

Salary: £30000 / annually

Job Purpose

Lead the Westbury Express store from a standing start and mobilise team in support of strategic intent.  Provision of an exceptional customer experience.

Role Responsibilities

  • Managing customer collections and logistical operations of store including the facilitation of home deliveries
  • Facilitate customers selling car or vans direct
  • Lead customer experience including handling customer service issues
  • Ensure added value products are offered and presented consistently
  • Lead team to meet and exceed customer experience targets
  • Support growing volumes
  • Establish, lead and motivate team

Leadership

Direct reports with job titles

6, total

Collection Customer Service Agents

Vehicle Assessor and Imagery

Administrator

Total employees in function if responsible for leading teams

6, on opening based on volume of 50 - 100 cars per month?

QUALIFICATION AND EXPERIENCE

 

  • Degree or equivalent in business management, logistics or hospitality
  • Demonstrable experience gained from leading within an excellent customer service environment
  • Ability to translate a vision to practical roadmap to growth
  • Experience having worked within a start-up or small enterprise that has scaled
  • Experience of building and creating a team from a standing start
  • Excellent communication skills, both verbal and written
  • Excellent customer service skills
  • Ability to work autonomously and on own initiative
  • Ability to prioritise workloads and flex resources to deliver results.
  • Willing to adopt a hands-on approach and assist others as required
  • hold a full driving licence. 
 

 

 

 

VALUES AND BEHAVIOURS

 
  • Tenacity to complete work of a consistently high standard with the customer continually front of mind
  • Results driven with strong team ethic
  • Operates at pace with empathy
  • Unwavering trust in others
  • Transparency in communications
  • Treating others as self would want to be treated
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