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Date Added: Fri 07/06/2024

Customer Service Team Leader

City Of Manchester, M40, UK
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Company: THE RECRUITMENT CO.

Job Type: Permanent

Salary: £26500.00 - £28500.00 per annum

Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.
They want people who care and are passionate about what they do.
They have the flexibility of a small company but the backing of a much larger
business, which is ideal for growth.

The working environment includes:
Modern office setting
Food provided
Growth opportunities

Job Description:

The Customer Service advisor will be responsible for ensuring that all customers are satisfied with the products and services.
You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints.
You will also be responsible for developing and maintaining relationships with existing and prospective customers.
The Customer Service Team Lead will report to the General Manager.

Job Requirements:

Excellent communication skills - both written and verbal
Ability to multi-task, prioritize, and manage time effectively
Able to work independently as well as in a team environment
Able to take initiative
Self-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented and a team player.
This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting.
The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook.

The role is based on a site that opens Monday to Thursday 8:30am -
5:30pm and Friday 8:30am - 5:00pm.

Salary: £26,500 - £28,500 per annum

The salary will be negotiable and based on prior experience. Hours can be agreed at
the interview stage.

Daily tasks may include but are not limited to:

Maintaining all customer service processes and procedures within the business.
Working with site supervisors to agree on orders. Ensuring customers are kept up to date at all times.
Ensure planners through Sage are managed and controlled properly.
Weekly orders to our sister company - managing time scales and ensuring we have the raw material needed to complete our orders.
Helping move away from a paper-driven process to paperless.
Processing customer orders.
Booking in of deliveries on sage,
Stock control management through sages/excel
Processing Non Conformances
Dealing with visitors.
Raising purchase orders on sage for traded goods
Stock takes for general office items
Working with the sales team to develop the business.
Maintaining SAGE supplier and product records.
Managing the business purchasing process ensuring all processes and paperwork are adhered to.
Learning to cover transport and collections for holiday cover.

We are looking for:

Someone who can multitask and think outside the box - Bring solutions to the table when problems arise.
Self motivation - someone who wants to work with the business's best interests and for this they like to look after their staff.
Excellent telephone skills
Must have an eye for detail and understand the importance of following a process.
B2B customer service experience - confidence - professional - organised.
General business acumen.
Good attention to detail.
Ability to follow policies and procedures.
Managerial skills.
Excellent time and attendance.
Customer service: 3 years (required)
B2B: 3 years (required)

This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review.

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Private medical insurance
Bonus scheme
Performance bonus
Yearly bonus

The Recruitment Co are an equal opportunities employer

CPManchesterGS

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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