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DATE ADDED: Thu 11/10/2018

Deskside Support Technician

Portland, USA


Job Description

DISYS is currently recruiting for a Deskside Support Technician. This contract opportunity is with a global auto-manufacturing company in beautiful Portland, OR. Our client supports a work/life balance and on-site restaurant options. Having partnered with this client for 20 years, a high percentage of Disys consultants are approved for extensions. Additionally, we have an on-site Disys support team that is always available to directly assist both the consultants and the client.

We are looking for the following skills:

  • Excellent interpersonal, verbal, and written communication skills
  • Ability to work enthusiastically with a multitude of customers, understand their business needs and manage their expectations
  • Ability to professionally probe for information and gain user participation
  • Ability to perform testing, hardware/software/application failure.
  • Ability to multitask and handle ambiguity
  • Ability to take charge and lead tasks to completion
  • Ability to work in a team environment
  • Proficient in Windows 7 OS and Windows 10 OS
  • Maintain knowledge base of evolving Windows environment via client Engineering
  • Ability to follow up with customers to ensure complete resolution if issue advances to 2nd/3rd level
  • Minimum 1+ years of positive, professional, timely standard desk side support

Your responsibilities in this role would be:

  • Provide on-site identification of machine issues
  • Assist with in-person, hands on troubleshooting
  • Create and assign tickets 2nd & 3rd level support if needed
  • Provide and coordinate loaner laptops and Hot Swappable Machines/spare parts/accessories
  • Perform software installations, reload/test to ensure resolution
  • Repair/run diagnostics on site as needed

Preferred Skills:

  • A+ Certification
  • Experience in Active Directory, GPOs
  • Outlook
  • Printer Mapping
  • Familiarity with networking
  • Familiarity with VDIs

Company Description
About us

Digital Intelligence Systems, LLC (DISYS) is a global staffing and IT consulting services company with core capabilities in:

• Staff Augmentation Services
• Application Development Services
• Business Intelligence Services
• Cloud Enablement Services
• Enterprise Resource Planning
• Infrastructure Support Services
• Testing Services

Our vision is to be a global business partner, delivering highest quality and most consistent services at the best value to clients worldwide.

Incorporated in 1994 as a certified Minority Business Enterprise, DISYS is one of the largest IT staffing firms in the US according to a report by Staffing Industry Analysts. DISYS is headquartered in McLean, Virginia, with offices and delivery locations worldwide in North and South America, Europe, and the Asia Pacific region.

Role: Deskside Support Technician
Job Type:
Location: Portland,

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