Sales Application Specialist

Our manufacturing clients based close to Portsmouth have an exciting opportunity for a Sales Application Specialist to join their growing team.

The Sales Application Specialist is responsible for proactively managing customer follow-ups relating to product samples, free-of-charge product requests, quotations, price support requests, and exhibition leads.

This role plays a critical part in converting interest into revenue by ensuring timely follow-up, maintaining strong customer communication, and driving opportunities through the sales pipeline.

Main Duties and Responsibilities:

* Sample Follow-Up

* Track and monitor all product samples built and sent to customers.

* Follow up with customers to obtain feedback on sample performance, suitability, and next steps.

* Identify opportunities to convert approved samples into production orders.

* Maintain accurate records of sample status and customer responses for FOC samples in strategic markets.

* Quotation & Price Support Follow-Up

* Follow up on price support requests and special pricing quotations.

* Work closely with the sales and technical teams to address objections and accelerate order closure.

* Update CRM with quotation status and forecast updates.

* CRM & Reporting

* Maintain accurate CRM records for all customer interactions.

* Provide weekly updates on sample conversions, and quotation status in conjunction with the Business Development team.

* Track conversion rates from sample → quotation → order.

* Key Performance Indicators (KPIs)

* Sample-to-order conversion rate

* Quotation-to-order conversion rate

* CRM data accuracy

Required skills & experience:

* Previous experience in internal sales, sales support, business development, or customer service preferred.

* Strong telephone communication skills and confidence in proactive outbound calling.

* Experience following up quotations or sales leads.

* Highly organised with strong attention to detail.

* CRM system experience preferred.

* Ability to build rapport and maintain professional customer relationships.

Working hours

8:00-16:30 Monday to Thursday, and 8:00-15:30 on Fridays

Benefits

* 25 days holiday plus bank/public hols

* Additional 3 days off over the festive period

* Employee Assistance Programme

* Company pension scheme

* Life Cover 3x salary

* Company bonus scheme

* Cycle to Work Scheme