French Speaking Technical Support Specialist (Part-Time)

Location: Newark on Trent (Hybrid / Remote)
Salary: £26,255 per year (pro-rata)
Job Type: Part-time, Permanent (Weekends Only)

Hours: Shifts between 5:30am - 10:00pm Saturday and Sunday

Are you fluent in French and looking for a flexible weekend opportunity?
Join our client's friendly team as a French-Speaking Technical Support Specialist, where you'll provide excellent 1st line technical support to our clients in both French and English. If you're passionate about problem-solving, delivering top-notch customer service, and working in a flexible, weekend-only role, we want to hear from you!

Key Responsibilities for the role of French-Speaking Technical Support Specialist:

Provide 1st line technical support to key clients in both French and English
Log and track incidents using relevant CRM and software systems
Diagnose technical issues and provide over-the-phone solutions
Escalate complex technical queries to 2nd line support
Ensure excellent customer service and support at all times
Meet Service Level Agreements (SLAs) for call handling times, resolutions, etc.
Monitor group mailboxes to ensure all queries are responded to within SLA
Gather feedback from end users via outbound calls when necessaryRequired Skills & Experience for the role of French-Speaking Technical Support Specialist,:

Fluency in French and English (written and spoken)
Strong problem-solving skills with attention to detail
Passion for delivering high-quality customer service
Available to work weekends only, from 5:30 AM to 10:00 PM
Flexibility within those hours
Clear and professional telephone manner
Strong verbal and written communication skills
Experience within a Technical Help Desk / Service Desk environment is an advantage, but not essential - full training providedEmployee Benefits:

28 days of holiday, increasing by 5 days with each year of service
Additional paid day off for your birthday
Holiday buy/sell scheme (up to 3 days)
Sick pay that increases with service length
Paid volunteer day
Employee Assistance Program
Hybrid and remote working options available
Health and wellbeing programme
On-site parking and company events
Referral programme
Sick payHow to Apply:

If you're looking for a flexible weekend-only role and the chance to grow in a supportive environment, apply today!

Please apply to TurnerFox on (phone number removed) for more information or email your CV

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Thank you for applying with us. TurnerFox Recruitment Team

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