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DATE ADDED: Thu 11/10/2018

Customer Service Representative

Folsom, USA


Job Description
  • Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state's online application system
  • Requires accurate keying of member's information into the state's database
  • Managed care program information, and policies and procedures and program changes
  • Remains courteous, helpful, and sensitive to consumer needs at all times
  • Remains unbiased and maintains consumer confidentiality
  • Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor
  • Conducts research and follows up on problematic cases as needed
  • Performs other duties as may be assigned by management

Minimum Qualifications:

  • High school diploma or GED required
  • 9,000-12,000KSP required
  • Typing speed of 40+WPM required
  • Proficiency in MS Word required

Role: Customer Service Representative
Job Type:
Location: Folsom,

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