A fast-paced, customer-focused business is seeking a commercially minded HR Manager to lead operational HR and partner closely with leadership. This is a hands-on role with a strong employee relations focus, offering real scope to shape culture and drive people initiatives.

Client Details

Our client is a well-established, multi-site UK organisation with a strong brand presence and a reputation for excellent customer service. With a national footprint and a collaborative head office, they are focused on continued growth, employee engagement, and operational excellence.

Description

• Partner with senior leaders to deliver a commercial HR service
• Lead on employee relations cases - lower level to complex
• Manage end-to-end ER processes including investigations and outcomes
• Coach and support line managers on performance management
• Drive engagement, culture, and employee experience initiatives
• Support succession planning and talent development activities
• Oversee onboarding and integration of new employees
• Contribute to reward, benefits, and salary review processes
• Support payroll processes and ensure accuracy/compliance
• Lead or contribute to HR projects and policy development
• Promote wellbeing, inclusion, and employee engagement strategies

Profile

A successful Talent Manager should have:

• Proven HR generalist experience in fast-paced environments
• Strong employee relations expertise (essential)
• Background in retail, hospitality, leisure, or similar
• Commercial mindset with balanced decision-making
• Comfortable working in a fast-paced, reactive environment
• Confident coaching and influencing line managers
• Experience managing high-volume, reactive workloads
• Knowledge of UK employment law
• Hands-on, practical, and solutions-focused approach
• Strong organisational and communication skills
• Resilient, adaptable, and comfortable working autonomously

Job Offer

• Performance and business-related bonus scheme
• Long-term incentive/share scheme
• Private healthcare and income protection
• 25 days + bank holidays
• Pension contribution
• Hybrid working (3 days office, 2 from home)
• Career progression opportunities within a growing business