Service Advisor

Location: Watford, Hertfordshire
Salary: £28,000 - £36,000 OTE
Hours: Full-time, Monday-Friday with Saturday rota

About the Role

We are looking for a customer-focused and organised Service Advisor to join a busy Aftersales department in Watford. You will be the main point of contact for service customers, ensuring a smooth and professional experience while supporting workshop efficiency and driving service revenue.

Key Responsibilities

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Manage customer bookings for service and repair work

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Greet customers and complete vehicle check-ins and handovers

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Explain work required, costs, and timescales clearly

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Liaise with Workshop Control and Technicians to manage workflow

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Keep customers updated throughout the service process

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Upsell service, maintenance, and repair work in line with brand standards

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Handle customer queries and resolve concerns professionally

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Ensure job cards, invoicing, and service documentation are accurate

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Work towards departmental KPIs including CSI and upsell

About You

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Previous experience as a Service Advisor or in a customer-facing automotive role (preferred)

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Strong communication and customer service skills

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Confident upselling and objection handling

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Well organised and able to work under pressure

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Experience with dealer management systems (Kerridge, Pinnacle, CDK, etc.)

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Full UK driving licence