Our client, a Defence supplier is looking for an IT Customer Service Specialist to join them on a 12-month initial contract at their site in Tewkesbury.

Due to the nature of the role, applicants must be a sole British national and be willing to obtain SC Clearance.
3 days a week onsite in Tewkesbury.
Inside IR35, £22.82 p/h PAYE or £30 p/h Umbrella.Responsibilities:

Triaging Helpdesk tickets through Service Now
Imaging PCs/Laptops
Mobile phone management/tracking/configurations
New Hire/Leaver process
Providing remote support to small offices and home users
Printer/Copier management
Scheduling and managing upgrades and backups of hardware and software systems
Ensuring back-up systems operate effectively - (would require UKIC clearance)
Purchasing hardware liaising with Good Inwards for storage
Asset Management
Travel to various sites across the EMEA region for onsite support.
Ability to communicate clearly and collaborate with various stake holders
Work closely with Shared Business Service team in USThe successful candidate must have:

3 years' proven commercial experience within a varied Desktop/Server/Network support role
Experience of working to SLA's as well as creating clear expectations to the customer
Excellent customer service and people skills
Good knowledge of Microsoft Operating systems and desktop products
Good knowledge of hardware troubleshooting experience of laptop/desktop environments
Understanding of network infrastructure support environment
Understanding of LAN, WAN, Wireless, Firewall and Security products
Understanding of Virtualisation, Storage
Driving license (UK)