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Date Added: Thu 17/12/2020

Audit & Compliance Officer

Bristol, UK
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Job Type: Permanent

Salary: £24000 / annually

The Company:

Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.

The Job:

They are seeking an Audit & Compliance Officer. This role is working in a busy team whose clients are banks and building societies.

Responsibilities will include:

Completing audits of the work carried out in the operational team to assess quality (to include Exception Auditing, Customer Journey Audits, Spotlight Audits, FSDI Call Reviews, Customer Outcomes)
Providing feedback and suggested actions into the operational team
Compliance Auditing and Reporting
Audit/Call Calibration
Ensuring audit actions are completed on a monthly basis
Reviewing customer survey outcomes
Reviewing findings from Team Coach activities and ensuring actions are completed
Reviewing Complaint RCA and ensuring actions are completed
Supporting in the running of Vulnerable customer forum
Ensuring Adjournment reviews are completed on a monthly basis
Assisting in delivering on their Conduct Risk and Customer outcome focussed culture
The Person:

For this role, our client is looking for the following skills & experience:

Experience of working in a customer facing role
Experience in audit & compliance in a regulated environment

Satisfactory levels of literacy and numeracy

Effective record keeping and telephone communication skills
Excellent attention to detail
Good Excel knowledge
A conscientious, “can-do” attitude
Be client focussed and supportive of team members
The Benefits: Contributory Pension, Group Life, Private Medical Insurance, 25 days' holiday & a flexible benefits scheme.

The Hours: Monday to Friday 9am - 5.30pm

The Location: Central Bristol, no car parking. (currently working from home with a view to returning to the office in the future)

The Salary: £24,000

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