Role Purpose

To manage all warehouse, stock and despatch operations, with clear accountability for goods‑in and goods‑out, ensuring materials and finished goods are received, checked, stored, picked and delivered accurately, safely and on time. This is a hands‑on operational role with responsibility for stock control, order fulfilment and logistics performance across the end‑to‑end warehouse process.

Key Responsibilities

Warehouse & Despatch Operations

Oversee goods‑in, storage, picking, packing and despatch activities.

Ensure customer orders are despatched in full and on time.

Maintain accurate stock control and inventory records.

Allocate resources effectively to minimise downtime and maintain workflow.

Ensure trade counter is managed to requirements

Health, Safety & Compliance

Enforce warehouse health, safety and housekeeping standards.

Ensure safe use of equipment, vehicles and checking processes

Ensure safe use of storage systems.

Ensure all despatched goods and to the customer specifications

People and Team Leadership

Lead by example, setting clear expectations and maintaining consistent standards.

Allocate daily tasks and manage workloads to meet despatch deadlines.

Monitor performance, address issues promptly, provide feedback and develop team capability through coaching.

Maintain a calm, organised and disciplined warehouse environment.

Build flexibility and resilience across the warehouse team.

Systems & Organisation

Use ERP systems to manage stock, orders and reporting.

Maintain a clean, logical and efficient warehouse layout

Reporting & Communication

Produce accurate daily and weekly warehouse and despatch reports, reporting to the directors weekly.

Escalate issues promptly and work collaboratively with production, sales, purchasing, transport providers and other management colleagues to resolve issues quickly.

Success Measures

On‑time despatch rate of 99% or above

Accurate stock records with minimal discrepancies

Zero lost‑time accidents in the warehouse

Picking error rate below 1%

Manage all returns within 48 hours

Well‑organised, efficient and compliant warehouse operation

Essential Experience and Skills

At least three years in a supervisory or management role in production operations.

Experience with ERP or warehouse management systems for planning and reporting.

Strong organisational skills and ability to prioritise in a busy SME environment.

Knowledge of health and safety procedures and compliance standards.

Clear and confident communicator and effective problem solver.

Straightforward, dependable and able to gain respect without micromanaging.

Demonstrated ability to coach and develop staff.

What We Offer

Competitive salary with performance bonus.

Small, supportive team environment where your impact is visible.

Hands-on leadership role with scope to shape processes and people.

We offer steady weekday hours (Monday to Thursday, 8:30 am to 4:30 pm, and Fridays finishing at 3 pm), giving you evenings and weekends free.

25 days holiday plus bank holidays.

Pension scheme and staff discount.

Free parking onsite