We are seeking an experienced Network Engineer to join a global IT services company based in Birmingham, you will be providing advanced technical support and leadership across network operations. This role is ideal for a highly skilled network engineer, with expertise across Palo Alto and Cloud networks. Ideally a individual who thrives in complex environments and is passionate about delivering resilient, secure, and high-performing network services.

Key Responsibilities

* Act as the primary escalation point for complex network-related issues.

* Provide Level 3/SME support across networking services and infrastructure.

* Lead troubleshooting efforts for major incidents, outages, and performance degradation.

* Manage and maintain network infrastructure, including firewalls, routers, and cloud networking services.

* Proactively monitor network environments to identify risks, anomalies, and performance bottlenecks.

* Support 24×7 managed services operations, including participation in on-call rotations.

* Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation.

* Contribute to service reviews, root cause analysis (RCA), and problem management activities.

* Ensure compliance with security, governance, and operational standards.

* Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer satisfaction.

Skills and experience

* Strong hands-on experience with Palo Alto firewalls (VM-Series).

* Proficiency with firewall management platforms such as Strata Cloud Manager and Panorama.

* Familiarity with GlobalProtect.

* Experience with Cloudflare services.

* In-depth knowledge of routing protocols, particularly BGP, including: Prefix-lists,Route-maps and BGP filtering

* Experience with Cisco Meraki (MX/vMX) and wireless technologies.

* Working knowledge of Cisco ISE.

* Practical experience with Azure Networking, including routing and Network Security Groups (NSGs).

* 5-8 yrs of experience in network services or a similar role.

* Strong hands-on expertise with Palo Alto technologies.

* Solid understanding of networking and security principles.

* Proven ability to troubleshoot issues across network, system, and application layers.

* Experience with monitoring tools such as SolarWinds.

* Familiarity with ITSM processes (Incident, Change, and Problem Management).

* Eligibility for UK Security Clearance