Collections Officer

Reading - hybrid

£35,000 to £40,000 plus bonus and benefits

Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in Reading they are looking for an experienced Collections Officer to join their growing team.

The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include daily Credit Control via telephone, letter and email in line with agreed collection cycle and whilst maintaining accurate activity records. Responsibilities will also include;

Management of litigation cases as required
Completion of proof of debt forms for insolvency cases as required
Update Customer Records with Direct Debit Mandates
Process daily Direct Debit collections and cash allocation
Manage customer queries and complaints in a timely and effective manner
Develop and maintain collection processes and procedures taking into account FCA compliance requirements

Previous arrears or collections experience is essential as are excellent customer service skills.

In the first instance please send your CV in confidence