Client Services Advisor
Full Time Fixed Term Contract (varying lengths)
Salary - £18,470
Operating Hours - 9am - 5pm - Mon - Fri
Close date: 22nd January 2019
This role is a vital element in delivering service excellence and contributing to the growth and development of the Fleet department. You'll be working in a great team, for an iconic brand and be part of a culture that saw us included in the top 10 great places to work in the UK this year. Competitive salary plus fantastic benefits!
About the role
Working as part of The Fleet Client Services Team you will be dedicated to providing support, guidance and effective account management to our retailer introduced Contract Hire and Finance Lease business.
- Performing and responding to a high volume of incoming calls within company guidelines and procedures.
- Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence.
- Ensure clarity and understanding of a customers' requirement by providing proactive customer service, with excellent industry and product knowledge.
- Negotiating payment and charges with customers within agreed authority levels throughout their agreement; particularly at the end of their agreement.
- Account analysis and rectification using your initiative and negotiation skills
- Accurately updating relevant systems with details of account activity.
- Monitoring, diarising and completing daily administration tasks.
- Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.
- Ability to communicate and negotiate effectively both in writing and verbally
- Attention to detail with a high degree of accuracy.
- A strong team player with the ability to work under pressure and meet strict deadlines.
- An ability to follow procedures whilst empathising with customers to resolve cases.
- Strong customer service focus essential with a determination to resolve issues.
- A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands.
- Full PC Literacy essential.
- GCSE Maths and English at level C or above.
Company discounted loan car scheme with access to up to two cars for you and direct family members, annual discretionary bonus, 27 days holiday, generous pension scheme, private healthcare, local discounts and much more!
How we support you
The training at VWFS is amazing, there are lots of opportunities to learn and grow, and excellent work is well-recognised. For many of our people, the big attraction is the opportunity to work with leading automotive brands in a fantastic environment; We have a call centre like no other, an inspiring workspace complemented by a supportive, friendly team culture
About Volkswagen Financial Services
Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. The Group includes some of the world's most iconic automotive brands; Audi, SEAT, Skoda, Volkswagen, Bentley, Lamborghini, Porsche, Bugatti, Ducati, MAN and Scania.
Role: Client Service Advisor
Job Type: Contract
Location: Milton Keynes, Buckinghamshire, Buckinghamshire
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