Customer Employment Support Officer To deliver GLLaB's frontline advice and guidance service for workless residents and other job seekers on the Restart Programme.

This includes carrying out individual one to one diagnostic interviews, developing personalised action plans and consistently monitoring, tracking and recording all outcomes along the customer journey towards sustainable employment.

Summary of main duties & responsibilities Customer Employment Support Officer

• Responsible for providing a frontline advice and guidance service to workless residents and other job seekers who are eligible to access GLLaB services.

• Responsible for carrying out individual one to one diagnostic interviews and delivering information advice and guidance (IAG) in order to identify barriers to employment and employment & skill gaps and to develop individual personal development and employment and skills action plans.

• Responsible for delivering a high quality service in line with external funding or Prime Contractor requirements.

• Ensuring that all GLLaB and/or other corporate employment projects programmes are delivered in line with agreed profile outputs and outcomes and ensuring effective contribution to individual and team targets.

• Responsible for developing and maintaining referral networks and obtaining upto-date information on a wide range of services offered by complementary specialist partnership organisations to support the removal of barriers to employment.

• Responsible for identifying and utilising a range of support mechanisms, interventions, agencies, and organisations that can help to address and move barriers faced by different groups
• Responsible for providing one to one and group employability sessions and jobsearch support in-house and from remote locations including support with updating CVs, completing applications forms and interview techniques.

• Required to deliver job preparation and employment support; assisting the employer development and brokerage team in matching local residents to appropriate vacancies notified.

• Responsible for the active caseload management of customers, providing regular and documented follow-up and support to move customers into sustained employment.

• Responsible for keeping abreast of labour market trends and supporting customers to prepare for upcoming opportunities, to job match customers to appropriate employers through speculative applications,

• Responsible for providing ongoing support for customers employed in temporary and short-term jobs in order to facilitate their progression into alternative sustained employment.

Customer Employment Support Officer To provide ongoing formal and documented ‘In work support’ for customers placed into work, apprenticeship or a placement, to support sustained employment