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Date Added: Sat 18/07/2020

Technical Key Account Manager

West Caldwell Industrial Park, New Jersey, US
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Company: SGS

Job Type: Permanent, FullTime

Job Description

The Technical Key Account Manager will ensure that safety and compliance requirements are met for Softline products, (Apparel, Soft Home, and Footwear) and support other functions such as Ops, Quality, Surveillance, Safety and Legal.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Work cross-functionally and oversee compliance training and awareness-raising programs in retail, operations, and sales teams.
* Leverage technology to manage compliance processes.
* Create and monitor business metrics to track compliance and process effectiveness.
* Implement best-in-class processes and systems and drive continual improvement.
* Work with global teams to ensure coordinated implementation of policies and procedures.
* Manage QA technical projects as needed for subjects such as new technical developments.
* Provide technical expertise and training on all regulatory, quality, and compliance aspects.
* Identify and lead the implementation of new Technical Initiatives.
* Problem-solving and troubleshooting of client complaints and issues.
* Support and maintain protocol development.
* Performs other duties as assigned.

Needed Skills and Abilities:

* Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.
* Leader: Experience in leveraging and influencing cross-functional teams and track record of consistently delivering valuable projects.
* Doer: Ability to successfully deliver end-to-end technology projects, working through the many obstacles along the way.
* Communicator: Ability to communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary.
* Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges.
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