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Date Added: Sat 17/07/2021

Digital Account Manager

London, UK
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Job Type: Permanent, FullTime

Salary: £32000 - £36000/annum

Our client, an award-winning digital marketing agency based in London with over 14 years of experience in delivering global campaigns with granular localized targeting, is on the hunt for a smart and driven Digital Account Manager.

As the Digital Account Manager, you will report to the Account Director or Business Director and act as a bridge between the Client, Business Director and the Global operations team (Consultants & Media Managers).

You will be responsible for the efficient day to day operational management of clients as well as ensuring a consistent level of service delivery. You will also be responsible for supporting the account team including JNR Account Managers and Account Executives. Hence, your role will require a strong level of partnership and collaboration with external and internal stakeholders

The role will span all facets of Digital Channels and activities including Social, Search, Display, Creative, SEO and Technology, etc, across various verticals so Paid Media Experience is essential as well as Experience with Google Marketing Platform.

Key Accountabilities

Responsible for the smooth running of the account - operationally, creatively and financially against approved solutions and is answerable on these points to the client and to the Account Director or Business Director
Oversee multiple accounts across multi-disciplined Digital Media, Creative and Technology projects whilst being responsible for client communications
Day to day management of the client relationship - Is the initial client 'go to' to manage most requests or issues
Working with the client on new and existing briefs to ensure delivery of efficient and contractually agreed solutions
Scoping projects and managing delivery against Always On/ Monthly budgets or projects
Invoicing & administration incl creating and issuing CEs, receipting of PO's, monthly client billing and invoicing
Administration when applicable incl contact reports, status meeting minutes
Daily management of projects, both internally and externally, within budgets and timelines
Drive and coordinate plans and projects with Consultants, Media Managers and other staff members working on the same accounts
Working with partner agencies to deliver cohesive campaigns/strategies
Ensuring the completion of all weekly and monthly reporting
Present insightful client reports with learning in Weekly and or Monthly reviews with clients
Proactively research industry trends and brand knowledge to increase strategic understanding of client brands
Effectively manages and coaches the more junior members of the account management team
Delegates effectively and appropriately - upwards to the Business Director, as well as downwards, and to other departments

Education, Experience & Knowledge

Google Certified - Google Fundamentals certifications are valid
4 + years Digital Agency experience with a minimum of two year as an Account Manager is absolutely essential
Experience with Google Marketing Platform technology
Proven approach to cross-functional, cross-agency and partnership collaboration
Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, and emerging technologies is essential

Skills & Competencies

Brilliant multitasker
Excellent presentation and communication skills
Exceptional attention to detail
Ability to review campaign results and identify opportunities for improvement
A self-motivated go-getter who always strives to deliver the best possible results
Flexible approach and independent attitude
Ability to develop relationships - internally, with your team and externally, with our clients
Ability to work under intense pressure
Own transport and driver's license


Knowledge of digital transformation projects
Experience on Podio, Basecamp and Slack
Mobile experience

The Ideal Candidate

Positive Influence
Operational Efficiency
Time Management
Interpersonal Skills
Solutions Driven
Financial Acumen
Strategic Mindset


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