Finance and Payments Advisor

+6 months +

+on site in Newcastle

+Inside IR35

+£16 - 20 ph

Skills:

+Customer service experience within Banking Industry

+Complaints handling experience

+Book keeping experience would be advantageous

+Ability to update databases

Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client's loan product finance team.

We are looking for colleagues to join our team of Finance & Processing Advisors putting our customers at the heart of everything we do every day. Is that you?

Do you have a passion for helping make things simple and easy for customers?

Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?

Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

What are we looking for in our Finance and Processing Advisors?

Sociable, helpful and eager to provide excellent service to customers.

A good eye for detail, ensuring customer records are kept up to date and are accurate.

Able to work in a fast-paced environment, ensuring defined processes are followed.

Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems

This role involves processing customer loan documentation sent to us and dealing with these in accordance with our standard operating processes. Supporting our Customer Service colleagues when seeking support for customer enquires of a more technical financial nature.

Bookkeeping experience is needed, and general ledger experience is advantageous as the role also involves

Applying payments to customer loan accounts

Supporting our Customer Financial Assistance teams with accounts where customer is in financial difficulties (e.g. freezing interest, changing repayment schedule, managing arrears)

Responding to technical financial queries received from internal colleagues as well as other client teams

Completing regular General Ledger reconciliations e.g. cash movement.

Liaising with our client Finance team to provide trial balance and other required reconciliation data and reports.

A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.

And through all this achieve core Key Performance Indicators.

Work Environment

Our Finance and Processing team working hours are between 8am and 6pm, Monday to Saturday and Saturday mornings. Shifts usually start, 8:00; 9:00 and 10:00 with a rotation for the Saturday