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Date Added: Mon 31/05/2021

Account Supervisor - Digital - Telco And Travel

New York, NY, US
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Company: RAZORFISH

Job Type: Permanent, FullTime

Job Description
Company Description

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives.

Job Description

We are looking for an Account Supervisor to lead digital .com experiences for 2 large clients in the Travel and Telecommunications space respectively. This person will work closely with the clients' while also leading large internal teams in NY. The Account Supervisor will partner with client partner agencies to create a holistic & cohesive customer experience.

Impact:

  • Building strong relationships with the client at all levels through a superior understating of clients business issues and competition.
  • Manage day-to-day communications with key clients across both business.
  • Providing vision, inspiration to both the agency team and the clients. Ensuring a collaborative approach internally and across agency partners to ensure happy and productive relationships.
  • Developing and mentoring team members, providing feedback and opportunities for growth.

Responsibilities:

  • Building strong relationships with the client at all levels through a superior understating of clients business issues, marketing communications and competition.
  • Providing vision, inspiration and strategic leadership to both the agency team and the clients. Ensuring a collaborative approach internally and across agency partners to ensure happy and productive relationships.
  • Driving growth through trusted client relationships, identifying unmet business needs and securing scopes of work ensuring the account is positively contributing to the agency's revenue growth and profitability.
  • Developing and mentoring team members, providing feedback and opportunities for growth.
  • Excitement and ability to connect with clients on a diverse range of topics increases client satisfaction and program impact.
Qualifications

  • 6-8 years' experience managing accounts at an agency, consultancy or within a marketing department
  • Must have experience managing digital .com experiences for large clients
  • Proven experience within Travel and/or Telco
  • Experience managing relationships from Director downward, leading cross-functional teams and budget management
  • Understanding of Content Management Systems (Adobe would be a plus)
  • Experience with owned media channels (web, CRM, social, SEO) is a plus.
  • Managed and led the formation of deliverables such as: .com wireframes, visual designs, experience prototypes, business requirements, etc.
  • Proven ability to establish and nurture strong, productive and trusted client relationships.
  • Experience working on high-velocity accounts, handles fast-pace and change with ease.
  • Fosters a highly-collaborative working environment to generate participation from diverse perspectives.
  • A strong communicator and leader. Comfortable operating in an ambiguous and dynamic environment.


Additional Information

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at #removed# or you may call us at #removed#.tion will be kept confidential according to EEO guidelines.

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