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Date Added: Thu 08/07/2021

Terminal Drop-Off Advisor

Heathrow, UK
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Job Type: Permanent, FullTime

Salary: £8.91/hour

We are looking for Terminal Drop-Off Advisors to operate at Heathrow Airport on a fixed term contract starting September 2021. As an Advisor you will provide information and advice on behalf of Heathrow Airport to drivers at Heathrow Terminals in a professional, proactive and confident manner whilst engaging with the public to assist in any terminal drop-off matters.
What you'll do:
Proactively approach and inform drivers arriving at the Terminal forecourts
Instruct the public and drivers of the proposed Terminal drop-off charges
Advise APCOA control team of relevant information by radio and feedback to the APCOA Line Management at Heathrow
Actively patrol and engage with drivers
Work as part of an efficient team, assist colleagues and take instructions from senior members of the team
Working alongside 'Team Heathrow' stakeholders to build a strong and cohesive relationship for a positive customer experience
Comfortably engage with passengers from a wide-ranging background
Understand Heathrow's expectations on service delivery and execute to a high standard
What you'll bring:
Excellent verbal communication & customer service skills
Positive attitude with ability to diffuse situations and keep a cool head when faced with situations of potential conflict
Friendly personality with a confident approach to customers
Previous customer interaction experience - desired but not essential
Multi-lingual - desired but not essential
Own transportation or excellent 24-hour transport links to Heathrow essential
Maintain a smart appearance consistently
What we'll offer you:
Hourly Rate of £8.91
40 hours per week
Training and Development
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