Creche Supervisor, 32 Hours Per Week, Part Time

Job Description:

Our Creche Supervisor is responsible for the day to day management of the childcare facility within TW2 Kids. Ensuring a safe, stimulating, and nurturing environment for children. You will lead a team of Creche Assistants, maintain high standards of care and create a fun and engaging environment through structured activities, and serve as the primary point of contact for parents and guardians.

Core Responsibilities
Operational Management

• Team Leadership: Supervise, mentor, and rota staff effectively to maintain appropriate adult to child ratios. Be fully involved with HR policies and procedures where required supporting the General Manager.

• Compliance: Ensure the setting meets all local childcare regulations, company health and safety standards, and safeguarding protocols.

• Administration: Manage bookings, maintain accurate attendance records, and oversee the collection of fees where applicable.

• Environment: Ensure the creche is clean, well organised, and stocked with age appropriate resources and equipment.

• Revenue Drive secondary revenue through the organisation of events, birthday parties. Take part in outreach events and activities to drive new business into the club.

Child Care & Development

• Activity Planning, Design and implement a diverse range of play based activities that support physical, social, and emotional development.

• Safety & Welfare, Act as the Designated Safeguarding Lead and ensure all staff are trained in emergency procedures and first aid.

• Individual Needs: Monitor the well-being of every child or additional support needs.

Parental & Community Relations

• Communication, Conduct daily handovers with parents, providing feedback on their child's day and any notable milestones.

• Conflict Resolution, Address parental concerns or complaints professionally and efficiently.

Required Skills & Qualifications

• Education: A recognised qualification in Early Years Education or Childcare e.g., NVQ Level 3 or higher, or equivalent.

• Experience, Proven experience working in a professional childcare setting, preferably in a senior or supervisory role.

• Certifications

• Valid Pediatric First Aid certificate preferred but not essential

• Enhanced background check e.g., DBS in the UK.

• Soft Skills, Exceptional patience, strong leadership abilities, and the energy to keep up with young children while staying calm under pressure.

Key Performance Indicators KPIs

• Growth

• Compliance

• Retention

• Staff Morale

This role require flexibility, working morning, evenings and weekends when required.