Role: Repairs Operations Manager
Salary: £55-65,000 plus car or allowance
Location: London (Kilburn)
About the company
My client is a leading provider of building maintenance services within the public sector; providing repairs, planned & void refurbishments and compliance services to over 200,000 social housing properties nationwide.
About the Role
My client have an exciting opportunity for a Repairs Operations Manager in NW London, reporting to the Regional Manager, the role will require the successful candidate to provide direction and leadership to the repairs delivery team overseeing a large team of supervisors, administrators, operatives and supply chain an a large, flagship contract.
You will take responsibility for the delivery of excellent operational performance managing predominantly directly employed operatives and specialist supervisors as well as subcontracted resources, ensuring they are managed and motivated to deliver cost effective, high quality customer focussed outputs.
We are looking for some one technically competent on responsive repairs to housing stock, a strong man manager, a great communicator and someone who can continuosuly develop service improvement. Your contribution will sustain our reputation for innovative and excellent customer service, giving us a unique selling point in our sector.
Specifically you will:
- Deliver a consistent, right first time service
- Add value to all that you do whilst delivering exceptional customer service
- Actively support your team in a positive manner
- Lead colleagues where appropriate in delivering solutions to complex problems
- Plan, manage and monitor site progress and quality
- Build strong relationships with internal and external customers and partnerships with clients
Candidates must have proven experience in the Repairs & Maintenance industry within the social housing sector; managing the development and performance of all aspects of contract operations and work force personnel management. Candidates will also have a strong track record of building client relationships and service improvement.
The successful person will have excellent time management, good IT skills with a range of IT packages, will be proactive and flexible with good planning, organisational and influencing skills. You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the project, delivering effective interaction to all clients.
Should you require further information please email #removed#