About the Role

An established and award-winning Managed Service Provider is seeking a Technical Alignment Engineer to join their growing Service team.

This is a hands-on, client-facing role focused on aligning client IT systems with best practices, improving security, and driving ongoing technology improvements. The position involves a mix of on-site and remote work, supporting a wide range of businesses across the South West.

Key Responsibilities

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Build and maintain strong relationships with clients

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Conduct quarterly audits of client IT systems and infrastructure

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Deliver on-site and remote technical improvements

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Onboard new clients to defined technical standards

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Maintain clear and accurate technical documentation

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Support cyber security compliance activities (e.g. Cyber Essentials)

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Provide excellent customer service to users of all technical abilities

Skills & Experience Required

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Full UK driving licence (essential)

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Minimum 3 years' IT experience (ideally within an MSP environment)

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Strong knowledge of:

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Windows Server & Desktop

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Microsoft 365 & Azure

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Network infrastructure fundamentals

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Experience troubleshooting across:

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Windows, macOS, iOS, Android

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Understanding of cyber security best practices

💡 Training will be provided for candidates with the right attitude and customer-focused mindset.

Desirable Qualifications

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Microsoft certifications (Foundation / Associate level)

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CompTIA A+ or equivalent

Salary & Benefits

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£28,000 - £34,000 per annum

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Company vehicle for client visits

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Up to 28 days holiday + bank holidays

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Pension scheme

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Private healthcare & dental

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Gym membership

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Cycle to work scheme

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Free parking

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Ongoing training and career development

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Company events and employee perks