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DATE ADDED: Wed 05/02/2020

HR Advisory Senior Assistant, Deloitte, HR Services, Cardiff

Central, UK
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COMPANY: DELOITTE

JOB TYPE: Permanent, FullTime

**Your opportunity**

**Are you looking for the next exciting career opportunity? Do you have a passion for delivering high quality service and exceptional customer experiences? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so this could be the role for you. HR Services are looking for a Senior Assistant to join our HR Advisory Service.**The primary function of the role is to provide professional advice and support on a number of performance, conduct and sickness matters.  The team works closely with a wide range SME colleagues from the internal HR community to deliver a co-ordinated service to the business.

 

The HR Services team totals 184 people, 113 of whom are based in Milton Keynes and 71 of whom are based in Hyderabad, India, all as part of the Practice Support Services Organisation.   The team support the UK and Swiss Firms comprising of approximately 20,000 employees (including Partners) based across 24 UK and 6 Swiss offices.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

 

**Your role**

The HR Advisory Service Senior Assistant will provide end to end case management on a wide range of conduct, performance and sickness matters in addition to supporting the HR Advisory Service Management Team.

 

You will be required to: 


* Provide end to end case management.  This will include the advisory and administration aspects of all performance, conduct and sickness cases that fall within our remit.


* Maintain a professional and positive attitude, articulating thoughts and ideas in a composed manner to instill confidence in others.


* Ensure cases are managed in a timely and effective manner, taking into account best practice and a commercial approach, escalating when appropriate to the management team or other HR SME colleagues.


* Build productive relationships within HR Services, the HR community and the wider business to increase effectiveness.


* Understand expectations in accordance with our Service Level Expectations and take personal responsibility for achieving them and collaborating with others to ensure deadlines are met.


* Actively participate in efforts to support and embed change across HR Services and the wider HR function as well as engaging with continuous service improvements.


* Demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate.


* Demonstrate a methodical, analytical and clear approach to problems using appropriate tools and technologies to help identify priorities and support solutions.


* Experience of the core Microsoft Office packages is essential, as is knowledge of SAP or other HR systems.


* Support colleagues from other HR teams with note taking at formal meetings.

 




**Your work, your choice**

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

 

Location: Central Milton Keynes

 

Suggested work pattern:

Fixed term/Permanent

Full time

Agile working options available.

Home working options available.

 “Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.” 

**Your professional experience**


* Previous HR Advisory experience, ideally from within a generalist HR team.


* CIPD or other relevant HR qualification is preferable.


* Strong negotiating and influencing skills, with the gravitas to command professional respect at all levels.


* A confident delivery of verbal and written communications with excellent attention to detail.


* Ability to work in a fast paced environment.


* Previous experience of end to end case management.


* Organised and motivated, able to motivate others.


* Intermediate level of MS packages.


* SAP experience preferable.


* Adaptable to change and ways of working. 




**Your service line: Internal Services**

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, National Quality & Risk Management, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

 

About Practice Support Services

You will be part of Practice Support Services (PSS). PSS and its teams partner with the business internally to deliver a range of high-quality business administration and advisory services across a number of operational areas, including Engagement Support Services (ESS), HR Services and Pensions. 

 

Underpinning PSS is its Projects and Operational Excellence (POpEx) function, ensuring the delivery of consistent high quality services across the business and supporting the delivery of projects, change and new services – locally, regionally and beyond.

**Personal independence**

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm.  The recruitment team will provide further detail as you progress through the recruitment process.

**About Deloitte**

** **

**Our Purpose & Strategy**

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

 

**What do we do?**

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

 

**Beyond the UK: Deloitte North and South Europe**

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

 

**What do we value?**

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

**Being a Leader at Deloitte**

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

 


* **We live our purpose**: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make


* **We develop talent**: we develop high-performing people and teams through challenging and meaningful opportunities


* **We drive performance**: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders


* **We believe positive influence can make an impact that matters**: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people


* **We move, together, towards a strategic direction**: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.




 

WPFULL SLICSS BASHSE  LOCMIL



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