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Date Added: Wed 15/09/2021

Night Manager - Hotel

Hook, UK
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Company: APPLY GATEWAY

Job Type: Permanent

Salary: £26000 - £28000 / annually

Night Manager - Hotel

Hook

Circa £27k per annum plus a share of Service Charge

Full-Time, Permanent Position

Do you have experience as a Night Manager in a luxury environment? Are you also passionate about delivering fantastic customer service? If so, this could be the perfect opportunity for you!

Our client is a beautiful 4* hotel with over 100 rooms, set amongst 66 acres of stunning parkland. Along with fantastic views, the Hotel offers a 2 AA Rosette awarded restaurant, and commits to delivering Hospitality to the highest standards.

Key Responsibilities -

  • To oversee and coordinate the activities of the night operational departments to an impeccable standard
  • Organise guests' special requests and update guest history
  • Ensure guest arrivals and check outs are dealt with to the same standard as during the day
  • Ensure employees on night duty are aware of all ongoing functions on the premises, in order for them to be able to advise and assist as and when required
  • Ensure all guests' enquiries, comments, complaints and praise are dealt with efficiently and recorded as per the process
  • Leading by example to provide an excellent standard of customer service

Key Requirements -

  • Previous hotel experience at management level
  • Experience in offering exceptional customer service
  • Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other team members
  • Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail
  • Ability to thrive in a fast paced environment
  • Willing to work a flexible schedule including weekends and bank holidays

If this fantastic opportunity interests you, please apply today with an up-to-date CV and an RSD Recruitment Professional will be in contact!

Apply Now