D365 Service Delivery Manager

c.£80k + generous benefits package + discretionary bonus

Hybrid Working - 3 days on site

Permanent

Role Overview:

Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager.

You'll need to have experience working as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform.

This is a pivotal role ensuring a smooth transition from project delivery to go-live operations.

Key Responsibilities:

Own D365 CE & F&O service delivery performance, governance, and continuous improvement
Manage incidents, service requests, developments, and problem resolution
Collaborate across teams to ensure quality, efficiency, and high service standards
Lead service transition from implementation to BAU
Report on performance, run stakeholder meetings, and manage service communications

Candidate Requirements:

Educated to a degree level
Strong experience in D365 CE & F&O service delivery
Solid technical understanding of the D365 (F&O and CE) ecosystem
Project/sprint management experience (Agile is desirable)
Proficient in issue resolution, stakeholder engagement, and service reporting
Microsoft certifications (preferred but not essential)
Strong understanding of current legislation's and relevant governance

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website