Junior Infrastructure Engineer

Exclusive Opportunity !

Location: Predominantly office-based
Hours: Monday - Friday

The Opportunity

A fantastic opportunity for a 1st Line Support Engineer ready to step up into infrastructure and networking. This role offers hands-on exposure across core IT operations while gaining real-world experience in networking and cyber security within a supportive, growth-focused environment.

If you've mastered the basics of service desk support and want to move beyond password resets into real infrastructure engineering — this is your next step.

Responsibilities:

* Managing and resolving IT support tickets (2nd line level exposure)

* Handling password resets, account administration, and access controls

* Laptop and desktop builds, imaging, and deployments

* Supporting Microsoft 365 and core business systems

* Assisting with network support and troubleshooting

* Supporting hardware, software, and peripheral issues

* Contributing to cyber security best practices and security monitoring

* Escalating and working alongside senior infrastructure engineers

Ideally you will have:

* Approx 1 year experience in a 1st Line / Service Desk role

* Strong troubleshooting mindset and customer service skills

* Experience with laptop builds and user administration

* Genuine interest in infrastructure, networking, and cyber security

* Eagerness to learn and progress technically