Established luxury travel company, who set the standard for luxury adventurous holidays are expanding their team in Cheltenham (hybrid working available) are seeking an Operations Executive, with fantastic organisational skills, to join their Tours Team. There is a competitive salary, extensive benefits and realistic career progression opportunities! As an Operations Coordinator (or Consultant) you will be responsible for the successful operating of our luxury Tailor-Made travel itineraries, accurately booking all ground arrangements for multiple departures of European tours. You will be working with the internal sales team and suppliers to ensure the smooth operation of the tour

JOB DESCRIPTION:

Operations

Accurately book all services required for the successful operation of the tour within the budget set
To liaise with agents directly on any changes or operational requirements
To accurately cost any additional requests or changes
Prepare detailed documentation for tours
To log and share feedback from each tour, to ensure that improvements are made promptly
Successfully deliver the guests' tour so it runs perfectly and exceeds their high expectations
Operate the targeted volume of tours (by sales value) within a given yearFinancial

Taking full responsibility of a tour's cost control and margins
Ensuring necessary payments are made and received at the appropriate time
Preparing accurate client payment and agent commission statements
To assist the Finance Department with invoice queries as they arise.
To manage tour costs in order that budgeted margins are achieved
To enter financial data onto reservations system in a timely and accurate mannerQuality Control / Customer Service

To have the highest standards of quality at the forefront of mind
To proactively highlight potential Customer Service problems and take steps to make improvements
To investigate and provide information to enable a response to customer service issues.

EXPERIENCE REQURED:

A confident, positive attitude
Strong spoken and written communication skills. A second European language is advantageous
Good level of geographical and general knowledge of Europe is advantageous
Up-to-date knowledge of Outlook, Word, Teams and Excel
Numeracy and good, basic mathematical understanding
A real passion for travel
Ability to multi-task and work under pressure extensive
Attention to detail
A willingness to develop relationships with key suppliers
Good and effective time management

THE PACKAGE

Competitive salary plus commission & bonus plan
Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
Discounted trips (includes friends and family)
Discounted Gym Membership
Private Healthcare
Life Assurance
Hybrid working
Enhanced Paid Parental Leave
Employee Assistance Program - includes access to wellbeing resources and counselling
Recruitment Referral Bonus
Cycle to work scheme
Season Ticket Loans
Regular Social Events

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually