The Productivity Manager is responsible for driving sustainable labour efficiency across all the operations of this hospitality / retail business. The role bridges central labour models and operational delivery, ensuring productivity improvements are sustained over time.

KPIs

* Productivity and efficiency

* Payroll budgets

* Right People, Right Place and Right Time

Key Knowledge/Experience & Qualification Requirements

* Strong understanding of operational productivity principles, workforce planning and labour optimisation

* Knowledge of performance metrics, KPIs and data driven decision making

* Understanding of budgeting, cost control and financial performance management

* Experience of analysing labour models, scheduling efficiency and demand forecasting

* Knowledge of change management principles and continuous improvement

* Advanced Excel data analysis capability

* Effective communication at all levels

* Ability to manage multiple priorities and adapt quickly to changing requirements

* Proven experience in productivity operations (retail desirable)

* Experience in influencing senior stakeholders