Join Our Team as an Sales Administrator !

Location: Newport

Type: Full-Time | Permanent

Department: Contract Services

Are you a highly organised individual with a passion for customer service and contract management? We're looking for a Sales Administrator to join our team and play a key role in delivering exceptional service to our clients while supporting the smooth administration of contracts from start to finish.

Your Mission

To follow established procedures and coordinate the delivery of contracts from inception, ensuring production activity meets forecasting requirements and is delivered to the highest Environmental, Health and Safety standards.

Key Relationships

You'll work closely with:

Contracts Manager & Coordinator
Customers, Clients & Site Engineers
Production, Transport & Credit Control Teams
Quality & Complaints Teams
External Buyers

Key Responsibilities

Customer & Contract Management

Liaise with Existing and New customers to understand requirements
Build and maintain strong site/customer relationships
Gather forecasts and delivery schedules
Document and communicate customer needs internally
Visit customer sites when necessarySales Administration

Manage customer schedules and input into planning systems
Monitor delivery progress and coordinate with production
Identify upselling opportunities and refer leads to sales specialists
Schedule additional product requirementsComplaint Handling & Resolution

Proactively identify and prevent potential issues
Log and respond to complaints using CRM
Analyse complaint trends and escalate where neededContract & Data Administration

Maintain accurate records and databases
Generate credit notes and manage contract documentation
Support reporting and performance tracking

Technical Skills Required

Microsoft Excel, Word, PowerPoint, Outlook
CRM systems
SAP
Success Factors

What You'll Bring

Strong communication and customer service skills
Excellent organisational and time management abilities
A proactive approach to problem-solving
Experience in contract coordination or sales administration
Ability to work cross-functionally and manage multiple priorities

Apply Now!

If you're ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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