We are currently looking for a Housing Support Officer to work at a well established Housing Association in St Helen's!

Purpose of the Role:

To assist the Support Manager in the running of the accommodation provision and provide an efficient housing support service to the residents as a member of the housing team.

Responsibilities:

Housing Management and admin, resident support, maintenance, team work,
Ensure all files and records are kept up to date, check rent accounts chasing up arrears and solving queries.
To conduct interviews of applicants

To deal with complaints from residents, to deal with breaches of tenancy by residents, to empathise and support residents feelings and attitudes, report any damages.

To support residents with exit strategies and assist when moving on, to assist with external appoints for residents including GP appointments etc.

Average 35 hours per week on a rota basis. All shifts are between 7am and 10pm Monday to Sunday

Benefits:

• Comprehensive training
• £1000 Golden Bonus raffle
• Worker of the month - with a chance to win £50 of vouchers
• Annual Leave, pension
• Free parking

Requirements:

• Right to work in the UK
• Experience within a similar setting is desirable.
• Experience within a Housing / Support position is essential

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.