1st Line Help Desk Engineer
Doncaster
Full-time, permanent
Mon - Fri, 9am - 5:30pm
£25k - £30k
1. Are you a proactive, customer focused IT Support Engineer looking to join a established IT company?
2. Are you keen to play a key role in maintaining service standards, preparing hardware, and supporting ongoing projects?
As a 1st Line Help Desk Technician, you will be required to:
* Respond quickly and ensure timely responses across the helpdesk, escalate calls to site visits where needed. Use all resources and team members available.
* Support our customers with IT issues including VoIP and networking problems remote fix support calls, ability to create self-help media.
* Carry out maintenance tasks as instructed.
* Daily check and update all tickets internally, provide updates to helpdesk coordinator.
* Prepare hardware and project work as instructed by the Helpdesk Coordinator to the specification required and to the specified time.
* Report any customer issues / queries which cannot be dealt with to the Helpdesk Coordinator immediately.
* Report any commercial opportunities identified to MD
* Maintain awareness of emerging technologies and regulatory changes for both technical improvement and commercial opportunities
* Report and provide feedback to Directors as and when requested.
* Carry out other duties and tasks as instructed.
Candidate:
* Experience within IT support and Microsoft 365
* Strong problem-solving skills
* Excellent communication skills
* Ability to work independently and as part of a team
* Full UK driving licence (preferred)
Benefits Package:
* Pension
* Career progression
* Health care