Job Title: Resident Liaison Officer
Location: Canterbury
Salary: £35,000 per annum + Car Allowance
Sector: Social Housing

Must have UK valid driving licence

The current requirement is for an RLO to support the delivery of SHDF works on a project based in Guildford, which is scheduled to run until March. Following the completion of this scheme, the successful candidate will transition to our Guinness contract, delivering a range of major refurbishment works across South West and North West London.

The ideal candidate will:

Have proven experience working within social housing and, ideally, on SHDF or similar retrofit projects

* Be confident liaising with residents, contractors, and site teams to support smooth project delivery
* Be willing and able to travel between multiple sites, as some properties may be located across several areas (though generally within close proximity)
* Be based in Surrey or Berkshire (preferred but not essential), with flexibility to cover the wider surrounding regions

Package:

* Salary: £35,000 plus car allowance or VAN and fuel card
* Benefits: Travel allowance plus mileage, or a company van with fuel card
* Start Date: Immediate

Key Responsibilities of the Resident Liaison Officer:

• Engaging with residents and understand the needs of the community to deliver a personal service
• Provide a friendly courteous service in connection with residents
• Support, communicate and advise the site team
• Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
• Be committed to diversity and inclusion of all
• Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
• Undertake resident profiling to identify individual needs and tailor our service
• Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
• Make access arrangements mutually convenient with residents
• Attend evening/weekend appointments where necessary
• Organise community events
• Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
• Lead aftercare/handover service

Requirements of the Resident Liaison Officer:

• 1+ year of experience as a Resident Liaison Officer (Social Housing).
• Strong communication skills and empathy.
• Ability to work under pressure
• Excellent Communication Skills
• Excellent Time Management
• Work well under pressure
• The ability to meet deadlines
• People management skills
• Negotiation skills
• Self-Motivated
• High levels of accuracy
• The ability to think strategically
• Presentation skills
• Able to work on own initiative

If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on #removed#. PLEASE email CVs to: