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DATE ADDED: Wed 30/10/2019

Client Relationship Manager

London, UK
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JOB TYPE: Permanent

SALARY: £27000 - £40000/annum

Client Relationship Manager

London, EC1

£27,000 - £40,000

Our client, a successful Managed Print Services company is looking for an experienced Client Relationship Manager to join it's thriving team. With a client list that includes some of the best known UK / Global businesses across all industries, and having been established for more than 40 years as a company, this is a superb opportunity for someone who prides themselves in developing and maintaining incredible client relationships and wants to be part of an inclusive, progressive business.

Benefits include 22 days holiday per annum plus 3 days between Christmas and New Year, company pension scheme, childcare vouchers and season ticket loan.

Purpose of role:

To build a culture of relationships with clients based on trust value (not only commercial)

Key responsibilities:

* Build and maintain relationships with client base

* Understanding the account, the products and industry to build trust

* Monitoring company performance against service agreement

* Identify threats and highlight opportunities to the account manager

* Be accountable for customer retention customer satisfaction

* Be a single point of contact for all BAU escalations (noncommercial)

* Escalating common concerns to the appropriate team

* Providing customer with relevant MI reports on a quarterly basis

* Client education

* Attend quarterly formal reviews

* Adhoc site visits to all regions

* Update CRM

* Feedback to account manager

Knowledge, Skills and Experience:

* Professional manner

* Microsoft Office (all) - intermediate level

* Educated to A' Level standard or equivalent

* Mechanical Electrical engineering proficiency.

* IT Solution skills

Competencies:

* Innovativeness

* Communication and Interpersonal Understanding

* Striving for Achievement

* Organizational Awareness

* Work Management

* Teamworking

* Strong customer focus

* Comfortable in an IT/Printer Environment

*For this role Success Search is acting as an Employment Business
Role: Client Relationship Manager
Job Type: Permanent
Location: London, London,

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