About the Role

We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience.

Key Responsibilities

* Handle a high volume of inbound and outbound customer calls in a professional and timely manner

* Log, track, and update all customer interactions using a ticketing system

* Manage multiple customer queries simultaneously while maintaining accuracy and quality

* Resolve customer issues at the first point of contact wherever possible

* Prioritise and escalate complex issues to the appropriate department

* Provide clear and accurate information regarding shipments

* Maintain detailed and up-to-date customer records

* Follow company procedures, service standards, and compliance guidelines

* Meet performance targets including response time, resolution rates, and customer satisfaction

Skills & Requirements

* Excellent verbal communication and active listening skills

* Strong multitasking and time management abilities

* Ability to work effectively under pressure in a fast-paced environment

* Good problem-solving skills with strong attention to detail

* Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation)

* Previous customer service or call centre experience is preferred

Key Competencies

* Customer-focused mindset

* Adaptability and flexibility

* Strong organisational and prioritisation skills

* Ability to work collaboratively within a team

* Professional and confident telephone manner

Shift Patterns & Working Hours

* 9-hour shifts per day (including 1 unpaid hour break)

* Primarily Monday to Friday, with flexibility to work weekends when required

* Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm)

* Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period

Progression (Temp to Perm)

This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern:

* 13:00 to 22:00

* Tuesday to Saturday

If you are interested please contact Pertemps Hemel Hempstead