Join our client as a Communications Officer, delivering fast, accurate customer communications across multiple channels. Perfect for a social‑media‑savvy communicator. Competitive salary, dynamic environment, and real impact.

Communications Officer - Dover

Salary: £32,041 per annum

Permanent, 4 on 4 off shift pattern, 12-hour shifts

Our client, a well‑established organisation operating in a fast‑moving customer‑focused environment, is seeking a proactive Communications Officer to deliver exceptional communication across all customer and stakeholder touchpoints. This is an exciting opportunity to join a busy, dynamic team where no two days are the same.

Why join our client?

You'll play a key role in real‑time communication, social media engagement, service updates, customer resolution, and business continuity comms—ensuring customers receive clear, timely and accurate information 24/7. This is a great opportunity for someone who thrives under pressure and enjoys social media interaction.

Key Responsibilities:

* Deliver proactive and reactive customer communications

* Manage travel and service updates across all channels

* Respond to enquiries via Facebook, Twitter and other platforms

* Monitor competitor activity and industry trends

* Lead Business Continuity communications when required

* Build strong online relationships with key external partners

* Handle and resolve customer complaints from all channels

* Share traffic and congestion alerts affecting customer journeys

* Prepare and distribute service updates via email, SMS and social media

* Respond to reviews on platforms such as TripAdvisor

* Produce customer‑facing letters and updates in the correct tone of voice

* Monitor adherence to schedules and produce summary reports

* Manage SMS communication tools and associated data

* Work collaboratively with internal teams, including Operations and PR

About You:

* Proven experience managing social media channels

* Customer‑focused with strong communication skills

* Calm under pressure and able to work autonomously

* Strong administration and organisational abilities

* Competent in Microsoft Word and Excel

* Able to analyse data and produce clear reports

* Friendly, proactive and a genuine team player

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Morgan Jones:

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Due to the high volume of applicants, we ask that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

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