Job Title: Infrastructure Analyst / Network Technician
Salary: £30,000 - £35,000
Contract: Full-Time
Working Hours: Monday to Friday (phone number removed)pm

Commercial Recruitment is working with a well-established organisation within the insurance sector that is seeking an Infrastructure Analyst / Network Technician to join their IT team. This role requires strong technical knowledge and hands-on experience in installing, maintaining, and supporting business network infrastructure to ensure system functionality and service availability.

The successful candidate will be highly organised, proactive, and able to deliver a consistent, high-quality IT support service across the organisation.

Key Responsibilities

IT Infrastructure Management

Source, install, and maintain computer hardware and software across the organisation's IT infrastructure.

Maintain and support associated equipment including printers, scanners, servers, and networking hardware.

Manage the sourcing, installation, and maintenance of telephone systems, call recording systems, and related software.

Oversee the installation and maintenance of photocopiers and other capital equipment used in daily business operations.

Networking

Diagnose and resolve network issues to ensure reliable connectivity and efficient user performance.

Ensure all network cabling and connections are clearly labelled, traceable, and documented.

Configure and maintain routers, firewalls, and other network devices to support current and future operational requirements.

Server Management

Manage and maintain both local and remote servers and server-based applications.

Monitor hypervisors and virtual server environments to ensure business continuity and performance.

Active Directory & Group Policy

Maintain and manage the Active Directory and Group Policy structure.

Administer user account creation, modification, and removal in accordance with company policies.

Ensure security standards and access controls are maintained.

Hardware Management

Maintain a strong understanding of computer hardware to ensure IT equipment operates effectively.

Monitor hardware performance and recommend upgrades or replacements where necessary.

Maintain an accurate and up-to-date inventory of all company hardware assets.

Software Management

Manage software installations and ensure all licensing is valid and compliant.

Monitor licence renewals and software expiry dates to maintain business continuity.

Maintain an inventory of all company software, including licensing details and access credentials.

Documentation & Change Management

Ensure all IT activities and changes are properly documented and traceable.

Maintain up-to-date technical documentation and securely store passwords and sensitive information in approved systems.

Ensure documentation is either password protected or stored in secure systems.

Website Support

Ensure company websites and related systems remain functional and up to date.

Backup & Disaster Recovery

Ensure reliable data backup procedures are in place and functioning correctly.

Maintain and regularly review the organisation's disaster recovery plan.

Conduct Root Cause Analysis following system failures and document preventative actions.

System Security

Ensure appropriate antivirus and security protections are installed and maintained.

Protect the physical security and integrity of servers and critical IT systems.

Email Systems

Maintain the organisation's email systems, including support for mobile and remote users.

Telephony & Call Recording

Ensure telephone systems and call recording solutions are fully operational.

Maintain correct day/night system configurations and messaging where required.

Ensure recorded calls can be retrieved and traced when needed.

Out-of-Hours Support

Provide occasional on-call support for urgent IT issues that cannot wait until the next business day (rare occurrences).

Project Support

Assist with IT projects which may involve coordination with external suppliers, policy development, contract review, or process improvements.

Database Maintenance

Maintain accurate records of IT incidents and activities within the organisation's issue management systems