Helpdesk Administrator
Location: Office-based (Mon-Fri, rotating shifts)
Salary: £24,570 per annum

The Role

Branta Recruitment is seeking an organised and customer-focused Helpdesk Administrator to join our client's busy facilities support team. You will be the first point of contact for logging, allocating, and tracking maintenance and service requests across a portfolio of commercial clients.

Working as part of a close-knit office-based helpdesk team, you'll ensure all planned preventative maintenance (PPM) and reactive jobs are processed efficiently, while providing outstanding customer service and administrative support.

Shift Pattern

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Monday - Friday: 8-hour shifts between 8:00 am - 8:00 pm

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Rotating shifts: 8-4, 9-5, 10-6, 11-7, 12-8

Key Responsibilities

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Logging calls and jobs into the helpdesk ERP system.

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Allocating work orders to the reactive engineering team.

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Placing product orders with approved suppliers.

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Managing the PPM schedule and ensuring reactive maintenance jobs are prioritised.

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Monitoring KPIs and SLAs to ensure timely job completion.

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Maintaining 100% compliance on client portals.

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Updating electronic asset registers (warranty details, equipment location, supplier information, replacements, disposals).

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Tracking job progress, ensuring engineer and service reports are completed.

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Handling front-line complaints, escalating to line managers as necessary.

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General administrative duties: filing, document distribution, spreadsheets, database maintenance, and generating ERP reports.

What We're Looking For

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Strong communication and interpersonal skills with a professional telephone manner.

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Excellent time management and organisational abilities.

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Ability to work both independently and as part of a team.

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Proven customer service experience in a fast-paced environment.

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Good working knowledge of Microsoft Office (Excel, Word, Outlook).

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High attention to detail and strong data entry skills.

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Minimum of 4 GCSEs (A-C) including Maths and English.

Additional Information

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Our client's portfolio includes sites housing vulnerable individuals, so a DBS check will be required.

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Full training on ERP systems and internal procedures will be provided.

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Health and safety awareness is essential, with adherence to company policies expected at all times.

Benefits

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Competitive salary of £24,570 per annum.

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Monday to Friday.

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Opportunity to work as part of a growing and supportive team in a busy office environment.

Interested?
Apply today with your CV to Branta Recruitment and take the next step in your career