1 st Line Support Engineer – Helpdesk – 6 week temp contract – Central London - £23 per hour

Windows, 1 st Line, IT Support, Service Desk, Active Directory, Office 365, Windows 10 operating systems. 

A well established, higher education provider based in Central London are looking for a personable 1 st Line IT Support Analyst to join them on a temporary 6 week contract.  This is to support users during a peak period and candidates will need to be available to start on Monday 13 th April.  Please note- this role is office based 5 days per week – in Central London.

As the 1 st Line / Service Desk Analyst role you will be fully customer-facing and dedicated to supporting students and tutors during high-demand periods. Key responsibilities include resolving login issues, assisting with laptop initial setups, providing in classroom IT support, and ensuring that every request is effectively logged and managed. 

Key responsibilities:

Providing a reliable and efficient first point of contact for all staff and learners who require IT support

Creating user accounts and managing access

Rebuilding machines with imaging technology

Providing desktop support including IMAC tasks (Installs, Moves, Additions & Changes)

Troubleshooting desktop /laptop Issues

The ideal candidate will be an experienced Helpdesk Analyst, Service Desk Analyst or 1 st Line Support Analyst with experience in a Windows or Mac environment.  You will possess excellent problem-solving and troubleshooting skills with strong knowledge of Active Directory, Office 365, Windows 10 operating systems. 

The rate on offer for this role is £23 per hour.