Our client, based in Surrey, is currently recruiting for a 2 x Repairs Administrators on a 3 month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £21 per hour via umbrella depending on experience

The ideal candidate will have experience in the use of planning tools to deliver excellent repair (or works) service delivery.

Duties will include (but are not limited to): 

• Receive, process, and raise a range of general repairs, damp, mould and disrepair requests from customers, staff, external stakeholders, and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter, and face to face
• Effectively and proactively schedule resources to ensure all operatives have a full day's work, and to optimise productivity; ensuring all time slots are correct for the tasks required
• Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service
• Take ownership to ensure all work is closed out and tasks are completed through end of day checks; working with customers to reschedule any follow-on work reported by operatives and, where required, reallocating jobs to other operatives
• Proactively update customers (over the phone) if operatives are running late and if necessary, work with the customer to reschedule appointments at a time that works for them
• Provide a personalised, helpful and solution focused service to customers; taking calls, diagnosing repairs, agreeing appointments, and allocating works
• Proactively respond to internal and customer enquiries, ensuring exceptional customer service is at the heart of everything you do
• Take full responsibility for the functions of the role, ensure work is carried out to a very high standard and all statutory and regulatory obligations are met and all targets and KPI's are achieved
• Maintain systems and ensure suitable responses for correspondence and urgent service requests (e.g. complaints, MPs and Environmental Heath)

Experience required:

• Previous experience of a similar role in a social housing environment
• Customer focused and ability to empathise with customers
• Able to Prioritise and multi-task effectively to meet deadlines

Skills, knowledge and expertise required:

• Excellent written and communication skills
• Understanding of maintenance service delivery
• Knowledge of CRM or logging databases (Orchard system)

Rewards and Benefits:

• Hybrid working - 2 days working from home after training
• Contracts likely to extend

Working hours:

• 35 hours per week
• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.