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DATE ADDED: Thu 22/11/2018

Visual Merchandise Supervisor/Manager

London, UK

JOB TYPE: Permanent

SALARY: £23000 - £26000/annum bonus

Visual Merchandising

• Manage the overall look of the department on a daily basis.
• Manage the usage of point of sale and ensure branding is relevant and visible on the shop floor.
• Awareness of product availability and “Out of Stocks”.
• Manage the implementation of any planning/organisation for any special events.
• Manage and plan sale set up/set down with use of planograms and brand adjacency awareness.
• Maintain a high level of housekeeping at all times.
• Ensure all brands/products/styles are represented on the shop floor.
• Regular communication with head office regarding new products/colours expected.
• Ensure up to date photos are taken of new displays and communicated to head office.
• Manage the relationship between Case and the instore Visual Merchandising personnel at Harrods.
• Refresh displays to enhance the visual appearance of the department/walkway.
• Identifying and sourcing props for displays.
• Attend monthly walkthrough to discuss performance of brands.
• Execute merchandising and floor moves based on seasonal changes, business needs and trends.
• Create and install special displays to promote specific products or product lines.
• Implement and apply Visual Merchandise guidelines provided by individual brands.
• Ensure the store environment has a welcoming and luxurious feel.

Customer Service and Store Performance

• Maintain and increase the sales figures of the store/concession.
• Ensure that sales budgets/targets are communicated to staff and the progressive result of the store/concession.
• Ensure staff acknowledge customers quickly and offer friendly, courteous and efficient service.
• Accountable for overseeing any large customer transactions, including large customer orders over the phone.
• Be aware of competitor ranges and price points.
• Record and reports any missed opportunities.
• Ensure staff use and understand the ‘Add on Sale’ technique.
• Ensure that all staff has a thorough knowledge of all products.
• Ensure that all customer follow up is done promptly and efficiently.
• Ensure that any phone enquiries/sales are handled efficiently.
• Ensure that all staff have a thorough understanding of the company guest shop format, and that this is used as a method of training.
• Confident in handling customer enquiries and complaints when required
• Ensure that the shop floor coverage is maintained.

Staff Management

• Maintain staff discipline and carry out investigations as required.
• Ensures all store and company rules and standards are adhered to at all times by staff.
• Confident in delegating staff.
• Ensures that the daily brief is organised and actioned.
• To be able to carry out performance appraisals, and follow up on any target set.

Staff Training Development

• Communicate any relevant company information to staff.
• Manage training of staff in Visual Merchandising standards and store standards.
• Communicate to the team any updates from suppliers.
• Responsible for the handling of cash, petty cash.
• Manage the ordering of all signage for the department.
• Competent at printing specific style sale ticketing.
• Regularly obtains updates from suppliers.
• Implements any changes to procedures quickly and efficiently.
• Accurately completes any weekly/monthly paperwork as instructed by head office.
• Ensures any paperwork completed by staff is done correctly.
• Accountable for regular contact with the ‘Private Suite’, and the ‘By Appointment’ services, including monitoring what product is taken from the department.

Health Safety

• Establish a good understanding of health and safety policies of the store and ensure that staff uphold these policies.
• Highlight any potential risk areas to relevant personnel.


• To maintain good relationships.
• Carry out or assist in any other duties as requested by the General Manager or head office.
• Train staff in security awareness and ensure that any security systems are used efficiently.
• Report and document any theft correctly
Role: Visual Merchandise Supervisor/Manager
Job Type: Permanent
Location: City of London, City and County of the City of London,

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