Income Collection Officer

Denbigh / Working From Home

£28,911 - £32,539

Full driving licence + access to own vehicle essential

Welsh speaking essential

Some roles are about collecting rent.

This one is about supporting people to sustain their homes and build stability.

We're working with a values-led housing organisation supporting communities across North Wales and Powys. They're looking for an Income Collection Officer who brings empathy, resilience, and a genuinely people-first approach.

This is a role where conversations matter. Where you'll be trusted to balance compassion with accountability, and where your work has a direct impact on people's lives.

The role

You'll be managing rent accounts and supporting tenants to maintain sustainable tenancies, including:

• Managing rent arrears and agreeing realistic repayment plans
• Supporting tenants with affordability and access to financial support
• Visiting tenants in their homes when needed
• Working closely with housing teams and external partners (e.g. DWP, local authorities)
• Representing the organisation where required, including court attendance
• Keeping systems and records accurate and up to date

It's varied, people-focused work where no two days are the same.

What we're looking for

• Experience supporting customers, clients or service users
• Confidence handling sensitive conversations and challenging situations
• Strong problem-solving skills and ability to work independently
• A genuine commitment to customer care and community impact
• Welsh speaking (essential for this role)
• Full UK driving licence and access to your own vehicle (essential)

Experience within housing, income management or debt recovery would be a bonus, but not essential.

Why this role?

This is more than a job. It's a chance to join an organisation that:

• Puts people and communities at the heart of everything it does
• Offers flexible and hybrid working
• Supports learning, development and long-term careers
• Values wellbeing, balance and a supportive team culture

You'll be part of a team that genuinely cares - about their tenants, their communities, and each other.

Interested?

If you're looking for a role where you can use your skills to make a real difference, we'd love to hear from you. Contact Stevie at Moxie People for a confidential chat.

INDALL