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Date Added: Tue 11/06/2024

Internal Sales / Customer Service Coordinator

Sunderland, SR1, UK
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Job Type: Permanent, Full Time

Salary: £27000 - £29000/annum

Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience.
**Hybrid working an option after training period.
Responsibilities will include:
Customer Order Management

Pro-actively manage customer orders, from receipt to completion.
Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
Managing delivery schedules and taking ownership for transportation costs on allocated accounts
Preparing stock, production, and demand forecasts on a regular basis.
Service Level/Managing Expectations

Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
Negotiating order lead times with customers.
Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
Attend customer review meetings as and when required.
Business Support

Active participation in Team Meetings and Continuous Improvement Projects.
Assisting other departments where appropriate and when requested.
Answering main switchboard calls.
Customer Service

Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
To review and understand current CSC processes and drive automated/system improvements.
Providing cover and back-up to customer accounts during holiday periods.
So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you
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