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DATE ADDED: Wed 20/11/2019

Service Desk Incident Response Analyst / Cyber Incident Response Analyst / Help Desk

Arlington, VA, US
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COMPANY: FOCUSED CYBER, LLC

JOB TYPE: Permanent, FullTime

Focused Cyber has MULTIPLE openings on multiple shifts for Cyber Response Analysts.





Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management! FC offers very competitive compensation, excellent benefits including PTO, tuition reimbursement, employer-contributed 401K, free training and referral bonuses. We work with the best customers on-site at top government agencies.











Clearance Level: Top Secret with SCI eligibility





Citizenship: US Citizenship





Location: Arlington





Program Overview and Responsibilities:





Serve on a team of Cyber Incident Responders responsible for the 24x7 Incident Response Analyst NCCIC Service Desk. Analyze and respond to Cyber threat activity to protect client information resources. Coordinate with other Cyberspace operations teams to provide monitoring, analysis, reporting, and response for network and computer incidents.





Duties and Responsibilities:





Provide effective front-line support leveraging service desk ticketing system, telephone, and email communications








+ Support the service desk shift lead in operational activities




+ Interact with government Program Manager for the service desk regarding operational issues




+ Ensure timely and effective response to internal and external mission partners




+ Follow the appropriate incident escalation and reporting procedures




+ Seek to improve the quality, productivity, and culture of the service desk environment




+ Coordinate distribution of incidents and service requests within the NCCIC ticketing system




+ Conduct effective shift transition actions and procedures




+ Duties may also include but are not limited to identifying, logging, categorizing, performing initial triage, routing, and resolving incidents and requests; manage the lifecycle of incident and request tickets in accordance with interface agreements, performing customer relationship management activities with mission partners, internal coordination and follow up for distributed actions, and compliance with defined processes, procedures, work instructions, and program requirements.














Requirements:








+ Must be customer and detail oriented and possess good decision-making ability




+ Knowledge and understanding of customer service techniques. A willingness to learn new tools and technologies and take on new responsibilities as assigned








Preferred qualifications or skills:








+ Experience working with a customer service oriented environment




+ Experience providing service desk/call center support




+ Knowledge of Microsoft Office suite




+ Experience in using the Remedy ticketing suite




+ Exceptional communication skills














Education/Requirements:








+ Major plus to have a BA or BS degree in Engineering, CS, Information Security, or Information Systems preferred




+ DoD 8570 certifications: Should have at least one of the following: (GSEC, Security+CE, SSCP, CCNA-Security, CEH, CISA, GCIH, GCED, CISSP, or CASP




+ Current active DHS SCI and EOD Preferred!














Focused Cyber is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.





Interested! Apply Now for immediate Consideration!





Main Number: 804-539-8278 or 703-221-6524






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Focused Cyber, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB), Minority-Owned Business (MOB) and soon to be designated HubZone business. FC is a full-service IT company known for providing customers with cutting-edge cyber security solutions that ensure clients cyber security missions are executed effectively and efficiently. We design, deploy, and operate comprehensive cyber security infrastructures, including network security devices and endpoint protection. FC provides services to support CIOs, CISOs, SOCs, CERTs, CNDSPs and other cyber security departments with ISO 9000, ISO 20000 and ISO 27000 emulated quality services. At FC, we tackle rapidly evolving threats and ever-changing regulations head-on by providing flexible technology solutions, services, and training.
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