Claims Handler (Highways & Construction) - Immediate Start

Location: Northampton
Hybrid Working Rate: £13.45 per hour
Contract: 3-Month Initial Contract (Temp-to-Perm Opportunity)
Benefits: 34 Days Holiday (pro rata)

The Opportunity

Are you an experienced Claims Handler with a background in Highways, Construction, or Insurance? We are looking for a focused and resilient individual to join a busy team in Northampton. This is an immediate requirement where you will take ownership of 3rd party highway claims, specifically focusing on pothole damage and infrastructure-related incidents.

The Role

Working within a fast-paced environment, you will manage the end-to-end claims process. You will be responsible for:

Claims Processing: Managing a high volume of 3rd party highway claims (Pothole damage).
Investigation: Reviewing evidence, site reports, and contractor data to determine liability.
Stakeholder Liaison: Communicating with claimants, legal teams, and internal highways departments.
Data Integrity: Ensuring all claims are logged accurately and progressed within strict legal and internal timelines.This role offers a flexible balance of office and homework:

In-Office: 2-3 days per week (Must be in the office every Tuesday and Wednesday).
Remote: Remaining days can be worked from home.What You'll Need

Essential: Previous experience in Claims Handling.
Preferred: Direct experience within the highways or construction sectors.
Technical Savvy: Ability to navigate complex internal databases and 3rd party portals.
Communication: A professional and empathetic telephone manner, combined with clear, concise written skillsWhy Apply?

Generous Leave: Benefit from 34 days of holiday (including bank holidays).
Hybrid Flexibility: Enjoy the best of both worlds with a structured hybrid setup.
Career Growth: This is a 3-month contract with a strong view to becoming a permanent role for the right candidate.What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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