Vehicle Service Advisor

London N12

Our client, a private vehicle garage, is seeking for a Service Advisor to join their team.

The ideal candidate will be responsible for greeting customers, understanding their vehicle service needs, relaying those needs to the service department, and keeping the customer informed throughout the repair process. The work environment will be a private garage.

Role: Service Advisor

Hours: Mon to Fri + 1 in 2 Saturdays 8am to 2pm

Location: London N12

Key responsibilities:

* Provide estimates for service and repair work.

* Explain service recommendations and costs clearly.

* Schedule service appointments and follow up with customers.

* Create repair orders based on customer concerns and vehicle diagnosis.

* Communicate customer needs and preferences to technicians.

* Review work performed with the customer upon vehicle pick-up.

Requirements:

* High school diploma

* Prior experience in automotive service or customer service preferred.

* Strong knowledge of automotive systems and repair processes.

* Excellent communication and interpersonal skills.

Benefits:

* 22 days of holiday

* pension scheme

* free parking

* on site parking

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