Customer Service Representative
Skelmersdale
£24,000+ (Dependent on Experience)

09:00 - 17:00 Monday - Friday

Full-Time, Permanent

Due to the office location, all candidates must have access to a vehicle.

We are currently recruiting on behalf of our client for an experienced and customer-focused Customer Service Representative to join their busy team based in Skelmersdale. This is a fantastic opportunity to secure a long-term, full-time position within a reputable and growing company that values quality service and employee development.

The Role:

As a Customer Service Representative, you will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring a positive experience throughout the customer journey. Our client is looking for someone proactive, professional, and confident in managing communications face to face and across multiple platforms.

Key Responsibilities:

Responding to customer enquiries via phone, email, web and in person

Creating and sending quotes based on information received

Providing accurate information regarding products and services

Maintaining and updating customer records on internal systems

Resolving complaints and issues efficiently and professionally

Working closely with internal departments to support client needs

Meeting individual and team-based service targets

What We're Looking For:

Proven experience in a customer service or call centre environment

Excellent communication and interpersonal skills

Strong attention to detail and the ability to multi-task

Good IT skills, including experience with CRM systems

A positive, can-do attitude and strong work ethic

What's in it for You:

Competitive salary starting at £24,000+, depending on experience

Monday to Friday working hours - no weekends

A supportive working culture and long-term job stability

Opportunities for progression and further training

This is an excellent opportunity for someone looking to develop their career in a stable and customer-driven environment.

Interested? Apply today and if you meet the requirements, we will be in touch