As a Customer Care Advisor, you will be supporting all aspects of the customer journey with my client in the fine jewellery sector.

You'll be supporting both online and in-store customers, act as the voice of the customer, ensuring a seamless and exceptional experience for every client, every time.

Your role involves managing customer interactions across various channels and collaborating with internal teams to maintain high service standards.

The role:

• Handle customer queries across multiple contact channels, including telephone, email, live chat, and social media
• Manage appointments, ensuring customers are well-prepared and informed
• Support customers with online and in-store orders, addressing pre-sale and post-sale enquiries
• Collaborate with other teams to ensure customer expectations are met in line with company guidelines
• Demonstrate exceptional customer service and attention to detail
• Participate in active learning and knowledge sharing to enhance customer experience and performance
• Develop comprehensive product knowledge and act as a brand ambassador
• Assist the sales team in retail operations as needed

About you:

• Bachelor's degree or equivalent experience
• Proven experience in customer service, preferably in a retail environment
• Proficiency with CRM systems and multiple communication platforms
• Strong organisational and time management skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to work effectively in a fast-paced environment and communicate with various stakeholders
• Knowledge of the jewellery industry is a plus

This role is fully onsite, based in Hatton Garden, London

Salary - £26,000-£27,000 per annum